A Foolish Idea There is a firmly held belief amongst managers and H.R. professionals that the way to get people to perform better is to pay them for it. It “stands to reason” that employees are “coin-operated”, and it … [Read More...]
The Elephant in the Office
Silo Thinking In every business, the work flows around the organisation something like this… That is a little simplistic, as the work can ebb, flow and go back on itself. It may also be that your organisation … [Read More...]
Cameras, Pictures or Memories?
What Does Your Customer Need? “Your customer doesn’t want a drill. He wants a hole.” You have no doubt heard that one before. Working through customer requirements is difficult, particularly when customers don’t … [Read More...]