Consultants are making fortunes selling the next wave of improvement techniques: operations analysis, process re-engineering, lean, 6 sigma, whatever the next one is. Despite all the training few organisations really succeed.
Why should we bother with process improvement if it doesn’t work? We are all clever driven people. We are all busy improving our parts of the business every day.
And that is exactly the reason to look at your processes. We are all busy optimising our own little bit, the bit we get rewarded for and that wreaks havoc on everything else.
But that is also why it is so hard to pull off. We are all busy optimising our own little bit, the bit we get rewarded for and we don’t want anybody messing with it.
Photo by Patrick Hendry on Unsplash
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