Expensive places
Sometimes I work in an office in the City of London. It is a very expensive office with a very expensive address and some very expensive views. It is also chock full of very expensive people.
Try as I might I don’t quite fit in.
Despite all the steel, glass and marble there is a problem with the loos. Not a hygiene problem I must point out. Just a problem with flow.
The problem with flow:
First you walk to a urinal
It is polite to wash your hands
Then you use the hand dryer
Finally it is best to leave
There is always a jostle of people walking backwards and forwards from the hand dryers:
- It is inconvenient
- There are queues
- People bump into each other
- It doesn’t flow
Rule 11. Streamline the work
It gets worse…
Sometimes somebody will start to dry their hands on the very expensive high velocity air dryers. This is a little distracting if you are — shall I say — busy.
Never pee into wind ~ Old Chinese Proverb
Unfortunately I don’t think the architect was Chinese.
How does your work flow?
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Image by Michael Garnett
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James,
This is what happens when we don’t test the flow with those who actually have to go through the process or don’t understand how people work/do things. :-(
Annette :-)
Yes, sometimes things are too much trouble to fix later