Operations work two ways:
1. Products and services flow one way:
- Insurance claims are paid
- Pizzas are delivered
- Passengers are transported
- Diagnoses are issued
2. Money and Information flow the other:
- Orders are placed
- Invoices are settled
- Requirements are specified
- Complaints are made
Like yin and yang
The flows are interconnected and interdependent, you need them both if the workplace is to function. Don’t just focus on the tangible stuff.
Rule 16: Communicate
- Listen to your customers
- Streamline the order process
- Make the backlog visible
- Hold a morning meeting
Let the information flow.
If you enjoyed this post click here to have the next delivered straight to your inbox
Read another opinion
Image by Paul Shanks
Love it. Operations works both ways… as does communication. Talk, listen, hear, act/do.
Annette :-)