Quality Problems
How do you define efficiency versus effectiveness? If you google “Tesla build quality“, you will uncover a mountain of complaints and dissatisfaction.
- [There] are problems with the rear-view mirrors, trim pieces, uneven panel gaps, sun visors, top halves, and rubber seals. ~ autoevolution.com
- Tesla has long been known to have issues with quality control, especially when new models are launched. ~ businessinsider.com
- Tesla’s public image has been plagued by build-quality issues in recent years ~ Autocar.co.uk
People are right to complain. The cheapest new Tesla costs £45k, and a fancy one will set you back three times that. I want the panels to fit if I ever spend £130k on a car.
Continuous Improvement
The other motor manufacturers, Volkswagen, Ford, Toyota, and you name them, have their arms firmly around their quality problems. Their continuous improvement programmes have long since nailed them.
Missing the Point
Ford, Volkswagen, and Toyota will happily sell you a gas-guzzler, a vehicle that makes life in the Pacific Island States untenable.
Provided you buy the correct type of electricity (which I suspect Tesla buyers do), you can have a wind-powered Cybertruck. All the machismo and non of the CO2.
Doing the Wrong Thing Righter
Here is a quote about efficiency versus effectiveness that will make your head hurt:
Peter Drucker said, “There’s a difference between doing things right and doing the right thing.”
Doing the right thing is wisdom and effectiveness.
Doing things right is efficiency.
The curious thing is the righter you do the wrong thing, the wronger you become. If you’re doing the wrong thing and you make a mistake and correct it, you become wronger.
So, it’s better to do the right thing wrong than the wrong thing right.
Russel Ackoff
Efficiency versus Effectiveness
The quote needs a little thinking about. Let me simplify it with this question. Is it better to produce a good car badly or a bad car well?
Therein lies the difference between efficiency and effectiveness.
Of course, if Mr Musk could get Tesla’s body panels to fit and do the right thing well, it might make him richer.
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