…e Engagement and Reinforce Culture” Interested in learning more. The eBook version is free on Amazon until April 5th by clicking here: http://www.amazon.com/dp/B00C11XJ7W Image by Sprout appreciation…
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The Problem with Protectionism
…Sony saw a way to sell more music. They only allowed Walkman customers to download music from Sony’s own catalogue. A less than brilliant cross selling strategy. Apple however launched iTunes from which you can download (just about) anything. The message in this little history lesson? Protectionism is never a great policy. Sony learnt from their mistake, today you can download the Sony Music catalogue via iTunes. After all, there is little point…
Let’s Talk About Me
…BAE Systems (We)… entertain, excite and inspire customers ~ Sky The short quiz: If these companies were people, which one would you like to go to the pub with? Is it about them, or is it about you? How would the world be if company mission statements contained words like “entertain”, “serve”, “support” and “courteous”? If they were a little less self-centred and a little more altruistic? What would that do for employee engagement? Now words and…
Are you Addicted to Free Money?
…lan. They are paying more than they should. But the customer is oblivious. Free Money. An IT company that provides free tech support via a call centre. All customers need to do is dial the premium rate phone number. Free Money. It is all perfectly above board, legal and best of all free. You know it is wrong but… Free money is like free booze, you know you shouldn’t take it, you know it won’t make you feel good about yourself, but it has a certain…
Employee Engagement
…erspectives on employee engagement include: www.tablegroup.com Davidzinger.com (pdf) Read About the Other Big Ideas If you found this information helpful then learn about the other two big ideas: Operations Analysis Process Improvement Free Operational Excellence Training Everything you need to know to improve service quality and reduce cost. “Organisational Mechanics” is a 16 part e-mail course that will walk you through the core elements of oper…
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