…e Engagement and Reinforce Culture” Interested in learning more. The eBook version is free on Amazon until April 5th by clicking here: http://www.amazon.com/dp/B00C11XJ7W Image by Sprout appreciation…
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Employee Engagement
…ffer interesting thoughts and perspectives on employee engagement include: www.tablegroup.com Davidzinger.com (pdf) Read About the Other Big Ideas If you found this information helpful then learn about the other two big ideas: Operations Analysis Process Improvement Free Operational Excellence Training Everything you need to know to improve service quality and reduce cost. “Organisational Mechanics” is a 16 part e-mail course that will walk you th…
Long-Term Strategy
…995, we empowered customers to review products. While now a routine Amazon.com practice, at the time we received complaints from a few vendors, basically wondering if we understood our business: “You make money when you sell things—why would you allow negative reviews on your website?” Speaking as a focus group of one, I know I’ve sometimes changed my mind before making purchases on Amazon.com as a result of negative or lukewarm customer reviews….
Quantum Mechanics and Customer Service
…what to say in the satisfaction survey. I know this trivial issue will rain pain down on the genuinely helpful local dealership. Bernie Smith writes about KPI’s and Measurement at www.madetomeasurekpis.com If you enjoyed this post click here for updates delivered to your inbox. Image by Wendell Read another opinion…
5 TED Talks
…The puzzle of motivation Daniel Pink asks if rewards and targets work: What makes us feel good about our work Dan Ariely discusses meaningful work and Lego models: The happy secret to better work Shawn Achor talks about success, happiness and which comes first: Trial, error and the God complex Tim Harford tells us the best way to solve problems Where good ideas come from. Steven Johnson explains why you should invest in free coffee at wor…
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