I sat in a management meeting the other day. In 3 minutes flat one person came out with all of these phrases… Massive logistical challenges Validated value chain split Delineated RACI Dynamic discussion Controllership (Search me) Parallel conversation Standardised view Strategic road-map Take it forward There wasn’t room for that discussion Validated hands on time […]
The Seven Deadly KPI Sins
Ignorance ~ Not knowing why you are measuring something Greed ~ Too many measures Stupidity ~ Having measures and targets that drive destructive behaviours Inexperience ~ Not understanding “noise” in data and running off to fix things that aren’t really broken. Vanity ~ Dressing up and displaying data in an incomprehensible way Wastefulness ~ Burying the message in unnecessary […]
Management Reports, Horses and Camels
Design and big groups just don’t work. There’s the old joke about a camel being a horse that was designed by a committee. It’s no accident that the most successful aesthetic designs of even the most expensive and complex products normally come down to a handful of people at most. It’s the same with the […]
Zombies and KPI’s
I subscribe to quite a few performance measurement emails, web sites and blogs. I’ve noticed a worrying trend of sites offering “off the shelf” KPIs. In fact you can now buy books packed with “ideal” KPIs for all sorts of businesses (oh, how the long winter nights must fly by). Are the measures in these […]