I hate driving on the continent. It’s hard work. It isn’t just the fact that foreigners will insist on driving on the wrong side of the road (though that doesn’t help), the real problem is that I am constantly bombarded with information that I don’t quite understand: road signs, billboards, lane markings, traffic lights… and […]
Road Rage and Team Building
I was late, I am permanently late, I was born late and I am still trying to catch up. I was driving to a call centre in Halifax. If you have ever visited Halifax you will know that the last 5 miles into town from the motorway are along the most tedious stretch of “no […]
Customer Service Surveys, What a Waste of Time
The company I work for runs a management health screening scheme. Once a year they pay for me to go to see a doctor who looks at me with disdain. I was screened last week. After an hour or so of checks and analysis (and not inconsiderable expense) the doctor told me: I drink too […]
Six Questions about Six Sigma
Question 1: What exactly is a sigma, (let alone six of them)? It is a measure of how good a process is at delivering something that a customer wants. Just because a customer wants it, it doesn’t necessarily mean that the process is capable of delivering it. I might have wanted a son, think of […]
You are Not Listening to Me!
I am busy, I have a thousand and one things to do and now my daughter is in floods of tears because I wasn’t listening to her. I was listening, she was prattling on about some craft fair event she was doing at school or something. Now, not only am I busy, but I have […]
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