The Squawk Point

Organisational Mechanics

Hiding in the Numbers

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Does your management information come from databases? Do you employ analysts to “mine” the data? It’s amazing, you can slice and dice the data any which way you like; changing reports on a daily basis, creating pages and pages of beautiful graphs, comment and analysis, showing what a great job you are doing. Or, instead […]

Help Desk

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Please could somebody tell me how this resolved my issue?  Would my reply make any difference?  Is the help desk setting out to help me, or tidy up its internal targets?     From: Gary ***** Sent: 21 May 2010 09:35 To: James Lawther Subject: Fault Call [Scanned] Hi James We are currently changing our […]

Leadership Brand

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The latest HR insight from the US.  Have you developed your leadership brand? Do you want to give the aura of being “tactically strategic” or “passionately dispassionate“. Have you tested it with your colleagues and gained feedback? Are you committed to making this part of your “personal growth plan”? Is this rubbish? I suppose it […]

A Week’s Worth of Quotes

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Andy Rooney: “Making duplicate copies and computer printouts of things no one wanted even one of in the first place is giving America a new sense of purpose.” Doug Larson: “Accomplishing the impossible means only that the boss will add it to your regular duties.” Edward Abbey:  “One man alone can be pretty dumb sometimes, […]

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