The world is divided into two types of people. You are either a “Know It All”, been there, seen it, done it. Understand everything and never change anything. I am sure you know one. Alternatively you are an “Ask Hole”, the sort of person who keeps everybody in lessons late because they keep asking stupid […]
Reverend Metal Mickey
A Japanese couple tied the knot last week. Unusually though the ceremony was carried out by a robot. Which all goes to show that you can have as much angst as you like about internet self service and interactive telephony, (does it really provide the same level of service as a human?) But some people […]
Do you Put Your Customers First?
I once went for a job interview with an insurance company. Parked right outside the front door was the biggest Mercedes Benz I have ever seen, with the legend MD stencilled above the parking space. As I walked away from the door the Mercs gradually got smaller and smaller. It wasn’t, needless to say, the […]
Bias
I have just read a blog post about the claimed link between autism and the MMR programme. It is a fascinating read. Despite the numerous surveys that have been undertaken to prove that there is no statistical basis for the claims, the writer still persists. I guess that no amount of facts or data will […]
Slimy Customer Service
Scientists in Japan have been working with a species of slime mold. It spreads out radially, growing a network of veins as it looks for food. When it finds food it then contracts to remove redundant veins . The scientists carried out an experiment; producing a map of Tokyo with oat flakes (food) and watching […]
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