Do you ever have quality problems? Here is a technique to help you work through the cost of poor quality. Get a group of people in a room and the ask them to estimate the answers to the following questions. How many customers do you treat badly each year? How many of them complain? When […]
The Enemy
I am all for e-mail, it is usually short sharp and to the point. No wasted energy. But sometimes the e-mail bounces back two or three times.Sometimes more and more people get copied in.Sometimes you start to dread opening the response.Sometimes you spend hours crafting a reply. Sometimes it is wise to just pick up […]
Complex Coffee
I came across this youtube video for Baileys Coffee and I started to wonder, do Baileys actually make any money out of it? How much does the extra complexity cost them. First there is the product complexity: extra labels, different flavours, extra SKU’s… Secondly there is process complexity: change overs, work arounds, reduced forecast accuracy… […]
Rebranding, Reshuffles and Reorganisation
The National Audit Office states that “the Government has reorganised 91 departments across Whitehall since May 2005, at an annual cost of £200 million”. The article goes on to say that “25 central government departments had been created since 1980 but 13 of these no longer exist.” Clearly this isn’t just a Labour issue. That […]
Next!
I love the Daily Mail; it always has such inflammatory articles. Today I found one that I agree with whole heartedly. Apparently the London NHS has engaged some management consultants to tell them how to save money. One of the solutions they have come up with is to cut appointment times between GPs and their […]
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