According to Aldous Huxley “Happiness is not achieved by the conscious pursuit of happiness: it is generally the by-product of other activities.” I think he has a point. This got me thinking, how many different nouns could I substitute in the quote for “Happiness”? 1. Fun 2. Money 3. Love 4. Acceptance 5. Success … […]
Retail Therapy
I tried using Ocado for my internet shopping this week. I was expecting it to be remarkably like all the other home delivery services, but it wasn’t. They did a number of things that impressed me: 1. The delivery man offered to bring my shopping into the kitchen rather than dumping it on the front […]
Old Hindu Proverb
“No physician is really good before he has killed one or two patients” I am not suggesting you kill somebody, but a bit of test and learn goes a long way. There is no substitute for experience. Image by Erik Veland
Legal Eagles
The BBC ran a story yesterday about the effectiveness of the jury system. A two year research programme looking at 68,000 verdicts has been undertaken. They came up with the following statistics: 70% of jurors said they understood the judge’s instructions. 31% of jurors actually could recall the judge’s instructions. 48% of jurors could recall […]
Who Is The Problem?
Most business processes are broken. Think of the last time you bought something, could the supplier have handled it better? If the processes are that obviously flawed making them better should be fairly simple. Still, most process improvement projects fail. There is an equation that explains this: Success = Quality x Acceptance The probability of […]
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