Things gone wrong One of the simplest ways to improve performance is to stop things from going wrong. If you can change people’s behaviour and remove errors, defects or accidents, then performance will improve. It doesn’t matter if you work in a bank, a supermarket or collect bins for a living. Fewer errors equals better […]
The Proxy for Performance
Did you hit your numbers? It is a common challenge. You must make your numbers. You must smash your sales target You must slash your budget You must decimate your waiting times If you’ve hit your numbers then you’ve met your performance goals. Numbers and performance are synonymous. But the numbers are only a proxy […]
Do You Need Good Managers?
A nice assertion “Teams who rate their manager highly do better”. I don’t have any data that proves it, but it sounds like common sense. I am, however, always a little wary of common sense, so lets refine that assertion and go with something more concrete. A grounded assertion “People leave bad managers”. According to […]
The Alpha Male Paradox
It isn’t really me I’m not what you would call an alpha male, truth be told I’d struggle to qualify as a beta male. I will never scare anybody into submission. I’m your average middle management wimp. But I have an alpha male hero My hero is Frank Shamrock. If you have not heard of […]
What Is the Score?
The bully A while back I watched an internal audit. I saw an Area Director evaluate his Ops Supervisor. The results were, how can I best put it? Poor… Out of a possible 20 audit points the area scored 3. The boss went ballistic. He took his subordinate aside and destroyed her. He told her […]
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