The logistics organisation In Mumbai there is an organisation that delivers meals to office workers. It is called the Nutan Mumbai Tiffin Box Suppliers Association. That is a bit of a mouthful, they are more commonly known as Dabbawalas (lunch box men). Think deliveroo and you wouldn’t be too wide of the mark, except that meals […]
Performance Management Best Practice
What is the best way to improve staff performance? There is an awful lot of performance management “best practice” out there. Lots of books, seminars, HR gurus and management consultants who tell you what to do and sell you a model. But which practice is the best practice? In 2002 the corporate leadership council decided […]
Evolution or Revolution?
What’s the best way to improve your business? Where should you put your development time and effort to get the greatest return? There are two lines of thought: #1: Revolution Focus on the big strategic levers and the radical steps. Making bold moves is the most important thing you can do. Don’t worry about the […]
How to Make a Point
Death and taxes In the U.K. we pay car tax — we pay lots of other taxes as well. Every private car owner pays the DVLA (driver vehicle licensing authority) about £200 per year — the exact price depends on the car. (This complicated approach to taxation confuses the public and allows the government to […]
Good Boss, Bad Boss
What makes a good boss? Julian Birkinshaw wanted to know. After pondering the question for a while, he came to the conclusion that the best way to find out was to ask some employees. They are the people most capable of defining what a good or bad boss looks like — we have all worked for a nightmare or […]
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