Similar but not the same It may be semantics, but I think we confuse outcomes and outputs: Customers desire outcomes, organisations deliver outputs. They are not always the same. Where do you place your attention? Outputs are easy to measure and manage. Output data rolls off systems and out of processes. Outputs are easy to quantify, target […]
Should You Dress Like Your Boss?
Conformity Have you ever noticed that people conform? If your boss comes into work wearing a pin strip suit it will spread. Before you know it, there will be wall to wall pin stripes. If your boss is more of a creative type — skinny jeans and a hipster beard — then you can rest […]
Do Targets Work or Not?
In summary: I hope the last two posts have demonstrated admirably that: Targets work Targets don’t work I also trust that is nice and clear. So which is it? The problem isn’t the target, it’s the culture. Do you have a culture that accepts that failure is inevitable when you are pushing the boundaries? Does your culture treat failure […]
Targets Don’t Work!
A management education 21 years ago I was a bright young thing. I was single, had a good job and I was determined to make my way in the world. I am a strong believer in education so I decided to study for an MBA. I learnt about: Operations Marketing Information Technology Human Resources Finance I […]
Targets Work!
In praise of the goal On the 25th of May 1961, in a speech before the joint session of Congress, the President of the United States set his country a goal: This nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him […]
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