The job of an Ops Manager Is to manage three things: Time: how long does it take you to deliver something? Cost: how much money did you spend getting it there? Quality: how good was it when it arrived? We get hung up on cost “Make it cheaper, hit the budget”. Making things cheaper is easy, you […]
Rule 11: Streamline the Work
Expensive places Sometimes I work in an office in the City of London. It is a very expensive office with a very expensive address and some very expensive views. It is also chock full of very expensive people. Try as I might I don’t quite fit in. Despite all the steel, glass and marble there is a problem with the […]
Rule 10: Build Systems
Serious fast food In 1954 Ray Kroc walked into the McDonald brothers burger bar in San Bernadino. It was clean and well run, but it wasn’t really any different to any other burger bar in the US. Every town had one. It was unremarkable. The system Ray made McDonald’s remarkable. He systematised the burger business. He took […]
Rule 9: Make the Work Easy
How can you make life simple? Now you understand the work how could you make it easier? How could you change your systems and processes so that the work becomes more: 1. Error Proof? Image by connectors distribution box 2. Omission Proof? Image by Kiyo_Tatsu 3. Tamper Proof? Image by Michael 4. Easy to Teach? Image by […]
Rule 8: Train Your Staff
Your staff’s performance varies Some know how to stack shelves faster than others Some know how to negotiate a sale better than others Some know how to resolve a query more effectively than others Some know how to welcome customers more warmly than others Some variation is helpful — there would be no test and […]
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