Under-promise and over-deliver Adrian Swinscoe writes an interesting post… His bank found fraud on his card and sent him a new one. They told him it would take a working week to get it to him, but then delivered it in 2 days. Banks are not known for their customer service. They usually promise little […]
How to be a Better Manager
I’ve been on a management course I was told that there are only 4 things you need to worry about if you want to be a good manager: Provide a clear direction. Ensure everybody knows where they are supposed to be going. Give people space. Stand back and let them go in the direction you […]
Is Your Platform Really Burning?
You know this already… We respond to change differently. There are lots of different categorisations, but we are usually described in groups a bit like this… Dangerous to know — The gung-ho mob, they will try anything. A bit like my idiot brother. Have a go — Once they see that the coast is clear, they are […]
Ignorance and the Hippo
Hidden Problems Ernesto Sirolli tells a lovely story in his book Ripples from the Zambezi: In the 1970’s he worked for an Italian NGO that provided aid for the people of Zambia. One of their projects was to teach the Zambians about agriculture and how to cultivate food. Ernesto tells how they arrived in a […]
Innovation and Old Fools
Story 1. My eldest daughter (11) has just joined Instagram. She spends her evenings with her nose firmly pressed against the screen of an iPad flicking from one picture to the next. I decided to find out what Instagram is (after all, she is my eldest daughter, a little parental care would be a good thing). […]
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