We can be a little elitist in the service industry. We look down our noses at our manufacturing cousins. We deal with intangibles, they deal with things, and let’s be honest, they tend to be dirty noisy things at that. But pride comes before a fall. Here are a handful of prejudices about our uncouth […]
10 Things You Really Should Know if You Run an Operation
I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]
7 Ways to Make Your Own Luck
I am all for a bit of process improvement, it moves the world forward, but sometimes process improvement by itself isn’t enough. As the man said: If I had asked people what they wanted, they would have said faster horses ~ Henry Ford If you really want a breakthrough there is a bit more to […]
Why Giving Away Your Profits Makes Financial Sense
Here is an action packed game for you to play at home; it is called the ultimatum game, the rules are very simple: Two people are given £1,000 to split between them. One of the players proposes how the money should be split and makes an offer. The other player gets to accept or reject […]
What is the One Thing Your Staff Won’t Tell You?
Imagine that you saw a newspaper advert. It said that the psychology department at your local university was running a “memory study” and that it wanted paid volunteers for an hour-long experiment You were having a slack morning so you decided to give it a go At the laboratory you met two men; one, the […]
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