Yesterday I was writing mission statements. It wasn’t easy. We ended up with something that was designed by a committee, stuffed full of adverbs and instantly forgettable. Very frustrating A good mission statement makes a difference, it tells people what you stand for, what your purpose is. It is something to engage with. Read these, […]
Do You Suffer From Too Much Information?
I have a new car to drive It is fantastic, it is the best type of car in the world, it is my wife’s company car Everybody should have one of these, I don’t need to buy petrol, check the oil, top it up with water. I don’t even have to buy insurance. (Which is […]
How to Change Behaviour or Why Fish Don’t Ride Bicycles
It is a big challenge, maybe the big challenge. How do you sustain change? How do you get people to do something different, to change their behaviour? Here is a model to frame the problem… There are 5 stages people have to pass through before they will change their behaviour for good: Awareness Want Know […]
The Right Way to Present Information
I have a pet hate, in fact it is more than that, it is guaranteed to wind me up, start me stuttering, twitching and dribbling from the corner of my mouth. My pet hate is people dressing up piles of numbers as “analytics” and leaving me blinking at a slide, blankly wondering “what exactly is your point?” There is […]
Do You Hold Morning Briefings Like a TV Star?
If you are of a certain age you will have Hill Street Blues burned into your memory. One of the biggest TV shows of the 80’s. It was horribly schmaltzy. Admit it, you watched it Now you might be wondering, what that has this got to do with running a service operation? At the start […]
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