There is lots of “free money” out there. Companies are making millions. Let me give you some examples: A bank whose customers send them payments but don’t include their account details, the bank has no idea where to credit the cash. They sit on it for a while, waiting for the customer to claim it, […]
Time Please
You have to make a big presentation, to a very senior audience, it is one of those make or break points in your career. Here is the question? How much time do you need? These are very busy people, and, lets be honest, you probably want to be presenting to them far more than they want […]
What can Apple, Google and Amazon Teach You About Simplicity?
There is a very big difference between simple and simplistic Google have a single box on their home screen. Type something in it and you can access the world. Simple to use, but far from simplistic The iPhone has one button on the bottom and a screen that you navigate by touch. Simple to use, […]
Q&A with Fred and Jack
Fred “the Shred” Goodwin of Royal Bank of Scotland fame held regular management Q&A sessions. Before the meetings RBS managers had their questions vetted so that nobody asked anything foolish. Allegedly, even after that, Fred would point out that it was “a stupid question” then tear the questioner apart “Neutron” Jack Welch of General Electric […]
Should You Guarantee Your Service?
Do you just talk about delivering good service, or do you guarantee it? The Maryland National Bank offers a Service Guarantee: “If you ever find an account error, we’ll make it right, right away … refund any fees incurred, and send letters of apology to anyone inconvenienced …. And even pay you $10” In the […]
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