An age old problem Your staff aren’t really working the way you want them to, results are at best average, engagement is low. The age old solution to the age old problem is measures: “give them real measures that mean something to them, it will motivate them to perform better” Will it? What does a […]
Man versus Machine
The cost argument: Asking a man to do something that a machine could do better is a waste of time and money. Why would you ask somebody to do the dishes when a dish washer could do it? Why would you ask somebody to add up rows of figures when a spread sheet could do […]
The Hare and the Tortoise
I read my children a story last night. It was all about a hare and a tortoise and a race It was a silly story The hare is strong and bold The hare is strategic, he thinks big The hare invests in building the right capabilities The hare is confident in his own abilities The […]
Dangerous Steps and Statistical Process Control
I wrote about process noise and variation, about the way random noise in a system can make it look as if results have changed, when the truth is that the system hasn’t altered at all. This is all very clever, it is interesting to know that the system hasn’t changed but it doesn’t answer the […]
What Happened to Sears Quality and Service?
As a Baby Boomer, I grew up in a generation where the Sears brand name stood for quality, integrity, reliability, and superior customer service. Among the many products Sears sold, its Kenmore appliances have long enjoyed a solid reputation. I remember how happy my Mom was the day my Dad bought her her first Kenmore […]
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