A rather unhelpful phrase It implies that you are pointing out the obvious But sometimes the obvious is really worth pointing out Sometimes the obvious is only obvious once it has been pointed out Here is an example for you… The graph shows the number of Google searches for the term “bread” A dip in […]
The Office Tour
Whenever I visit somewhere new I am always given a tour of the offices. I am not entirely sure why. I have been in offices in Manchester, London, Glasgow and Swansea and they all look the same. More to the point I have been to Bangalore, Washington, Rotterdam and Sydney and to be honest they […]
Easy Life
Here is a quote I like: Not everything that is faced can be changed, but nothing can be changed until it is faced. – James Baldwin There is a lot of truth in the statement, we aren’t very good at facing into the truth. We sugar coat issues, we down-play the negative and talk up […]
You are a Very Naughty Boy
Performance management I was talking to one of our HR managers the other day. He was ranting about one of our employees. This employee (let’s call him Frank) has been struggling for a while, his attitude is a little, how can I put it, negative, he always has a reason why things can’t be done […]
Nasty Evil Wallboards
Call centres fall into two categories. Some have wallboards, they show how the operation is performing They show call centre agents how many customers are in the queue, how many customers have been answered, how many have hung up, how long customers are waiting… You get the idea Other call centres don’t show wallboards, it […]
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