Google have been playing around with their data. They have found out that they can predict the likelihood of a flu outbreak in a particular geographical area. They do this by counting how many times people search for “flu” in that location. It seems that if a friend or relative goes down with a bad […]
The Dilemma
I run lots of process improvement sessions. After a while you see the same issues raising their ugly head, over and over again. One of the biggest issues is being too flexible. We allow customers to change their mind half way through. We try to please by starting without all the information we need. We […]
RIP Internal Phone Book
I used to work in R and D for Unilever, a very large FMCG manufacturer. Whenever we had a problem, couldn’t make something, didn’t know what to do next, my boss would say to me: “We should know what Unilever knows. Who do you know?” At which point I used groan and pick up the […]
Do You Want Engaged Employees or Honest Ones?
Employee engagement is everything. If your employees engage with your strategy they will work hard, go the extra mile, look after your customers, come into work when they are sick and at weekends… and generally push your strategy forward at pace. Employee engagement, you want it, right? You want them to just get behind what […]
A Stitch in Time…
The BBC ran an interesting story the other day about hip fractures. Apparently 78,000 people suffer from a hip fracture every year in the UK; 10% of these people will be dead within 30 days, 30% will be dead within a year, and half are left with permanent disability. Shocking statistics. NICE, the National Institute […]
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