In the manufacturing world they use the term “monument” to refer to any piece of equipment that is too big for its purpose. They are expensive pieces of capital equipment that drive massive economies of scale at a local level but fundamentally mess up the total system. Because of their inflexibility they must be “fed” […]
Process Standards
The Problem:How do you make sure that all your agents follow a standard process? A Commonly Held Solution:Map all your processes and hold them in a “repository” where everyone can see them. Some Questions: How do you document everything in the first place? Who should you involve? Where do you draw the line? How do […]
Why did Amazon Create the Kindle?
I have wondered why Amazon push the Kindle, after all they are a book seller, not a technology manufacturer. Then the penny dropped. Amazon want to be “the most consumer centric organisation in the world“. Historically if I wanted a book, I had to go to a book store and order it, and (if it […]
The Dongle
I am working away for a couple of days. It is easy to do now that the dongle has been invented, that marvellous piece of equipment that links me to the internet and the world. I can communicate with anybody. “Dongles” are so good I have four of them, one for my personal lap top, […]
Stand Up Meetings
Instead of sitting, how about trying stand up meetings? They have a lot going for them: The heart keeps pumping Nobody falls asleep There is an incentive to get to the point and stay on it Unfortunately there is a down side; because you will finish early, some people will go and have a sit […]
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