I bought an electric toothbrush. It is great, it brushes your teeth perfectly, but best of all, after 2 minutes it stops, so you know you have done just enough. When my daughter uses it she doesn’t keep asking me if she can spit yet. This sounds like a small thing, but if everything was […]
Top 10 Process Mapping Sins
Not being clear on the scope: how will you know when to stop? Not gaining buy in: whose back yard are you digging in? Not explaining what you are doing: at best staff will be suspicious, at worst they will turn nasty. (Positioning your work as a cost saving initiative is not going to help […]
Stupid Rules
The Prescription My one year old daughter has a bad case of eczema. I took her to the Doctor who wrote out a prescription for a steroid cream. He muttered that the PCT (Primary Care Trust) would not be happy with him. This cream only contains 0.5% active ingredient and is £12 a tubeThe one the […]
The Parking Ticket
I was running late. I nipped into the city centre in my wife’s company car. I found a parking space put money in the meter and ran. 20 minutes later I caught the yellow peril giving me a parking ticket. I was on a yellow line (just). I tried to sweet talk him, but I […]
Too Busy Optimising to Optimise?
Consultants are making fortunes selling the next wave of improvement techniques: operations analysis, process re-engineering, lean, 6 sigma, whatever the next one is. Despite all the training few organisations really succeed. Why should we bother with process improvement if it doesn’t work? We are all clever driven people. We are all busy improving our parts […]
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