FAVI is a French company that casts components for customers like Fiat and VW, a very successful company. One of the reasons why they are successful is the attitude of their CEO Jean-Francois Zobrist. He has a simple categorisation of organisations. They are either “Comment” or “Pourquoi”. Comment (How) organisations tell their employees how to […]
When Apple Got It Wrong
Apple are widely regarded as the kings of innovation. Whatever they touch turns to gold: The iPhone The iPod iTunes The Apple Store The App Exchange The list goes on and on, the iPad may well be next. Which got me wondering, have Apple ever had a failure? Have you heard of: Apple TV, a […]
Shushhh – Are You Scared of Your Boss
A friend of mine works for a large bank. They are busy implementing a system replacement. It is big, £6 million a month big. He was at a “Go / No Go” meeting last month. They had a score card and scored their performance:1. Accounts didn’t balance2. Fraud risks were present3. Management Information wasn’t available4. […]
The Three Levers to Improve Performance
There are three ways you can improve your performance: 1. You can improve the what, what product do you deliver? Could you make it better? 2. You can improve the who, who delivers it for you? Are they engaged and motivated? 3. You can improve the how, how do you do it? Improve the process. […]
The Alternative to Shouting at Your Staff
How do you get people to comply? How do you make sure that they follow the right procedures, stack the shelves in the right order or answer the phone in the right way? Check and Shout. Check they did what you wanted and shout at them if they didn’t. Alternatively you could look at why […]
- « Previous Page
- 1
- …
- 138
- 139
- 140
- 141
- 142
- …
- 162
- Next Page »