I have a friend who regularly catches a taxi from London to Heathrow and back, twice a week, without fail. He booked a cab with his normal firm, but on-line for the first time, the other night. The web site didn’t work. After processing his booking instead of getting a confirmation he got a broken […]
Strategic Domain of the Black Belt
I was approached the other day by a recruiter for a job. He wanted a “Lean Sigma Master Black Belt” to “lead a Strategic Transformation” in the “Service Domain”. Very interesting I thought, I had a couple of questions: What is a “Lean Sigma Master Black Belt”? What is a “Strategic Transformation”? What is a […]
Dogmatic Ignorance
I had an interesting conversation today with an auditor. I asked him why auditors don’t see the blindingly obvious, why they don’t dig into problems, why they are so easily hoodwinked, (go on, admit it, you have pulled the wool over an auditors eyes), why they are, frankly, so stupid. I didn’t put it quite […]
Attention Drunks
Officials in the Romanian town of Pecica have erected a number of road signs showing pictures of drunk revellers to drivers as a warning. Apparently the town has a vibrant night-life that doesn’t mix too well with cars. Road signs can be great examples of process improvement. I like this one for a number of […]
Don’t Need No Doctor
There was an interesting article on Radio 4 this morning. It stated that NHS spends £2bn a year on patients who visit their GP when they don’t need to. 1 in 5 GP visits fall into this category. The most common reasons are colds, back pain, headaches and indigestion. All of which could be treated […]
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