We don’t think much We spend most of our time reacting to situations without thinking about them. It’s the way our brains work. Over time we pick up habits and learn routines. They allow our subconscious to take control and we function on autopilot. Most of the time we don’t think about what we are […]
The Three Sources of Influence
Transformation transfəˈmeɪʃ(ə)n NOUN – A marked change in the form, nature, appearance or character of something or someone, especially so that that thing or person is improved. The world is talking about transformation — it is the word of the moment. Everybody wants some of it… So how do you create organisational transformation? It is […]
Danger of Death
Things gone wrong One of the simplest ways to improve performance is to stop things from going wrong. If you can change people’s behaviour and remove errors, defects or accidents, then performance will improve. It doesn’t matter if you work in a bank, a supermarket or collect bins for a living. Fewer errors equals better […]
The Proxy for Performance
Did you hit your numbers? It is a common challenge. You must make your numbers. You must smash your sales target You must slash your budget You must decimate your waiting times If you’ve hit your numbers then you’ve met your performance goals. Numbers and performance are synonymous. But the numbers are only a proxy […]
Do You Need Good Managers?
A nice assertion “Teams who rate their manager highly do better”. I don’t have any data that proves it, but it sounds like common sense. I am, however, always a little wary of common sense, so lets refine that assertion and go with something more concrete. A grounded assertion “People leave bad managers”. According to […]
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