Performance management and chickens William Muir is an evolutionary biologist who studies chickens and productivity. Productivity is something that a lot of chicken farmers (and most of the rest of us) want. Productivity in chickens is easy to measure. You count the number of eggs the chickens produce — if only it was that easy in […]
The Sound of Silence
The worst thing a boss can hear is silence Silence from the shop floor. The sound of people who see things going wrong but then don’t speak up. People who don’t speak up because: They are scared of the repercussions They worry what people will say They don’t want to get labelled as being part of […]
Problem Solving – All Buck and No Bang
There are two ways to solve a problem: First order problem solving: Also known as the quick fix. This type of problem solving removes the issue. E.g. getting the information you need to finish a task. But it doesn’t do anything to stop the problem happening again. Fixing a problem this way often causes a […]
Are You Making Waves?
All operations have the same problem… They all have times when they are busy and times when they are slack. Feast or Famine. It is the way of the world: If you sell Christmas crackers it will always be busy in October If you run a gym you will always have a rush in January […]
Where Do You Keep Your Ketchup?
Diversity It is a little known fact that people in the U.K. tend to keep their ketchup in the cupboard. People in the States tend to keep it in the fridge. I know what you are thinking – “not me” (it is a generalisation) and more importantly “so what?” Problem solving The “so what” comes […]
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