Improving Efficiency Your job as a manager is to deliver the best service at the lowest cost. Cost and service are all that ever worries the guys upstairs. Conventional wisdom is that the easiest way to do that is to keep your staff fully occupied. Ensure they are always working as fast as possible without […]
Do You Understand the System?
The pressure is on Your cost base is spiralling upwards, your boss is squealing, and his boss is squealing louder. Unless you get a firm grip of the situation you are going to get lots of “executive help”. You need to do something and do it now. When caught like this it is easy — perhaps […]
The Potato King
They were dying of hunger In 18th Century Prussia bread was expensive, people were malnourished and famine wasn’t uncommon. The King at the time was Frederick the Great. He was wise enough to realise that unfed subjects were not a good thing — it is hard to run a kingdom effectively if people keep dying of starvation — […]
A Bad Attitude
It happens… Some times it all goes a bit Pete Tong. (An explanation for any American readers). Things don’t go according to plan: Your deliveries are too slow Your operation costs too much Your customer service is too… Well it is rubbish. How do you respond? There are two ways: When it goes belly up there are two […]
Management Beliefs
The way we act is based on our beliefs Sometimes these beliefs are based on strong evidence and sometimes, well, less so. Of course this is as true in management as any other human endeavour. Are our management beliefs based on evidence? Have a look at the slideshare below and tell me what you think? […]
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