Strange times The world has turned upside down. We are staggering from crisis to crisis. The word unprecedented is no longer unprecedented. I might just punch the next person who uses it. Our plans unravel, we have no idea what the future holds and we don’t have a scooby how it is going to end. […]
The Management Conundrum
Trust or control? Imagine a scenario where your employees keep on changing things. All in the name of improvement and innovation. Everybody is spending time making your organisation run that little bit better. It sounds great, a management nirvana, until you realise that they are tinkering with processes, messing with procedures and running roughshod over […]
The Blind Men and the Elephant
The art of listening There is a tale that originated somewhere in the Indian subcontinent about six blind men and an elephant. My favourite version of the story is a poem written in the mid 19th Century The blind men and the elephant It was six men of IndostanTo learning much inclined,Who went to see […]
Learning From the Boy Who Cried Wolf
False positive and false negative Lots of us are paid to make decisions: Maybe you decide how to treat a patient Maybe you decide if a prisoner is guilty Maybe you decide how much soup to prepare Maybe you decide if a payment is fraudulent Maybe, maybe, maybe. There are plenty of decisions to be […]
The Daily Grind
How do you cope? I run (maybe it would be more accurate to say am loosely responsible for) a back office. It provides a service to an organisation. It doesn’t talk to customers It doesn’t make sales It doesn’t drive revenue It is one big cost. A lonely place to sit on any profit and […]
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