A little question In his book Good To Great, Jim Collins poses a small but very interesting question: What is the key to organisational excellence? Why do some businesses thrive whilst others bumble along at the most mediocre of levels? The answer is obvious… Leadership If you have an operations problem you need better leadership Profit problem – […]
The Dreadful Secret About Process Maps
Boxes and Arrows It is one of the greatest quality management tools… And you all know how to do it. You all know how to draw up a process map or create a flow chart. It’s easy, you write the activity in the box and then link it to the next box with an arrow. Simple. And […]
The Elephant Problem
Manage the numbers We love to manage by targets and numbers. We divide our organisations up and target managers with very specific goals: Reduce waiting times Increase top line Minimise operational cost Maximise market penetration And off we go, convinced that our number is the most important number, striving to make it go the right […]
How to Win the F.A. Cup
I don’t know much about football As a teenager I used to play in the school yard. When they picked teams I was always the last poor sod standing there. I was usually dismissed to the other team with a “Oh you have him“. I was fat I was slow I lacked talent (Keep your thoughts […]
Chelsea Tractors, Rapport and Process Improvement
Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]
- « Previous Page
- 1
- …
- 59
- 60
- 61
- 62
- 63
- …
- 162
- Next Page »