The word of the week is skeuomorph. A skeuomorph is an item that retains old design features even though the reason for them has long since passed. The e-mail icon on your PC may well be an envelope, but the days of licking and sticking are gone. When my iPhone rings it sounds like a […]
The Beauty of Low Tech
This is a guest post I had my eyes tested at Specsavers a couple of weeks ago: I got my eye test, but not without three separate initiatives on my part and one wasted trip to the store. Too much technology All of this happened despite Specsavers having: Perhaps they had taken a leaf out […]
The Shocking Truth About Your Improvement Project
Yesterday I read that only 5% of the changes we make at work are changes for the better. Only 1 in 20 improvements actually improve things. Allegedly everything else we do is ineffective or, worse still, counter-productive. Ungrounded statistics I thought that sounded horribly harsh. Only 1 in 20 improvements are really improvements? It sounded more […]
The Problem with NPS (Or do I Look Fat in This?)
I am 45. They say that when middle-age is upon us our broad minds and narrow waists swap sizes. It is happening to me, (certainly around my waist, and as I no longer enjoy finding strangers in my kitchen first thing in the morning, probably my mind as well). I need to lose some weight […]
How to Walk in Your Customer’s Shoes
We have all been told to “walk in our customer’s shoes”. When we walk in our customer’s shoes we can understand what our customers want: What their problems are What pressures they feel What is going on in their minds And if we can really understand our customers we can: Communicate better with them Give […]
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