How you set your stall out matters. Even the small things make a huge difference to what your customers think and the way they act. The design critic Donald Norman made the point beautifully in his book The Design of Everyday Things discussing domestic cookers… Are the controls and gas rings arranged like this: […]
The Multi-Tasking Fallacy
I used to make sweets in a factory for a living. We obsessed about “set up time”. The amount of time it takes to switch from one product to another. Just think about it for a second, every time we switched from making a product with nuts to one without, maybe Snickers to Mars bars […]
The Birth of the Sacred Cow
Legend has it that the tie that I wore to work this morning started life hundreds of years ago as a neck cloth that was “easily changed to minimise the soiling of a doublet.” Or, to put it in rather less grand terms, a bib. From function to fashion 400 years ago, Croatian mercenaries fighting […]
Are You Susceptible to Suggestion?
How to get elected How would you like to be the next Prime Minister of the United Kingdom? One perfectly legitimate move you could take is to change your name to Adam Abbott. In the UK ballot papers are presented in alphabetical order, so with a name like that you would be at the top […]
Never Take Responsibility
This is a guest post by Robby Slaughter We all want engaged employees who are highly productive, efficient and upbeat at work. The challenge is that in so many organizations, workplace morale is mediocre at best. We work in cultures where people do the minimum because they don’t see any reason to put in more […]
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