From time to time, people ask me what is the best way to draw a process map. (Maybe they, or I, should get out more.) A better question is why are you drawing a process map? So that you can agree what the process is So you can communicate a process So you can spot […]
Continental Management Reviews
I hate driving on the continent. It’s hard work. It isn’t just the fact that foreigners will insist on driving on the wrong side of the road (though that doesn’t help), the real problem is that I am constantly bombarded with information that I don’t quite understand: road signs, billboards, lane markings, traffic lights… and […]
Why E-mail is Like Oil
Let’s be brutal here: you’re probably buried in e-mail. And like crude oil, e-mail can be a sticky, annoying substance that’s practically impossible to clean. We need e-mail to get things done, but it seems like an endless, yucky mess. The funny thing about oil is that while spilling a little bit is a problem […]
Road Rage and Team Building
I was late, I am permanently late, I was born late and I am still trying to catch up. I was driving to a call centre in Halifax. If you have ever visited Halifax you will know that the last 5 miles into town from the motorway are along the most tedious stretch of “no […]
The Seven Deadly KPI Sins
Ignorance ~ Not knowing why you are measuring something Greed ~ Too many measures Stupidity ~ Having measures and targets that drive destructive behaviours Inexperience ~ Not understanding “noise” in data and running off to fix things that aren’t really broken. Vanity ~ Dressing up and displaying data in an incomprehensible way Wastefulness ~ Burying the message in unnecessary […]
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