If you want to be successful you have to be focused That is a rather trite statement, but think about it for a second. The world is a big place. There is somebody out there somewhere who is doing exactly the same things as you are; they have the same gifts as you do. The […]
Employee Recognition Awards: Bragging Rights and Bling
Recognise your staff If you read blogs and books about staff engagement, sooner or later they will tell you that: The most motivational thing you can do for your employees is thank them Money isn’t a motivator Recognition should be timely Recognition should be targeted All good advice but boring. How about adding: Recognition should […]
Expensive Handshakes and Complexity Costs
If two people meet and shake hands with each other, how many handshakes are there? Easy question, the answer is one. If three people meet, how many handshakes are there? Three, are you with me? If four people meet the answer is six, now you need to think about it. As the number of people […]
The You Tube MBA, Free and On-line
Is there anything useful on You Tube? Anything that will challenge your outlook? Anything that will give you a different perspective on business? Maybe, though you do have to look hard, and keep well away from “promoted videos”, they will suck up your time and spit it out. Here is what I found, in descending […]
How to Deal with Customer Complaints
The Highways Agency (the people responsible for the state of the UK’s roads) have announced a plan to save money. You can read about it here. Currently if a member of the public complains about a pot hole on a major road the Highways Agency are duty bound to repair it (throw on a couple […]
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