Improving performance isn’t very difficult, it is just about fixing things that don’t work too well. The problem is trying to work out which bit to fix, what is important, where will you get the most bang for your buck. It is easy to fall into a world of analysis paralysis, pain and despair. You […]
The Pandora’s Box of Service Improvement, Dare You Open it?
At the heart of Lean Thinking is a beautifully simple idea, it is that you should only do things that a customer is prepared to pay for. Anything else you do is “waste”. I prefer the word “stupid”. It is harsher and blunter than waste but gets the point over. (I didn’t graduate form a […]
Management Targets Result in the World’s Largest Stag Party
The target Since 1978 China has had a One Child Policy. The aim of the policy is to reduce population growth in the country. The theory is that this will curtail demand for natural resources and so enable economic development. Adherence to the target is managed by stringent financial penalties for those parents who’d like […]
Are you Awake? Or Sleeping?
I didn’t sleep well last night, I tossed and turned, I kept looking at the alarm clock flashing away 11:45, 12:03, 01:42, 02:56, 03:37, 05:23 Blink, Blink, Blink I didn’t get a wink of sleep. Have you been there? The truth of the matter is that each time I woke and looked at the clock […]
What can 19th Century Cholera Teach us about 6 Sigma?
In 1854 there was an outbreak of Cholera in Central London. Dr John Snow had a theory that the disease was water borne and so plotted the deaths on a street map to see if he could prove the case. He showed that the majority of deaths were happening to people who lived near the […]
- « Previous Page
- 1
- …
- 122
- 123
- 124
- 125
- 126
- …
- 162
- Next Page »