I watched a fascinating article about skiing. It showed how Olympians prepare their skis. Before each race they: 1. Strip the bottom of each ski to remove damage. 2. Etch on a special grooved pattern to allow water to dissipate. 3. Wax the ski, the type of wax is dependent upon the snow conditions. 4. […]
To Offshore or not Offshore?
Call-Centre.com has carried out a survey of consumer perceptions of UK versus Offshore call centres. The chart shows the results. Clearly the UK consumer prefers UK call centres (hardly a surprise), but they are so much more expensive. So should you go offshore, it is an emotive question, who should decide? There are two issues: […]
Outsource?
It’s a big decision, should you or shouldn’t you? The world is changing at a remarkable pace, yesterday alone I: 1. Had Kenyan green beans and asparagus from Peru delivered to my door. 2. Held a text conversation with a friend who is stuck in Austria (inconsiderate things volcanoes). 3. Sent my camera to be […]
Quality Checking
Happens to late. Is very expensive. And we aren’t good at it. The brain sees what it wants to see, not what is there. If you don’t believe me watch the video. Photo by Randy Jacob on Unsplash
The Perfect Storm
Imagine you run a hospital. One of your responsibilities is staffing, making sure there are enough nurses and doctors. Then the country is hit by a flu epidemic, you are inundated by sick people, demand soars through the roof. It gets worse, your staff get sick as well, they take time off. Not only do […]
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