Virgin Media have sent a promotional pack offering cable TV to Aaron Needham in Nottingham. The letter from the Executive Director of Customer Care Mark Davidson (no less) was Addressed to: Illegal Immigrant, Cranwell Road, Strelley, Nottingham And started “Dear Mr Immigrant”, Apparently the marketing data that Virgin bought was corrupted, though Virgin (who have […]
One Half of One Percent
If I said the sum total of all your efforts today would make you 1/2 a percent better than you were first thing this morning, would you have bothered getting out of bed? Or would you have just rolled over and gone back to sleep? We like to be bold, think strategically and lay big […]
The Rear End of a Horse
There is an urban myth that the design of the rockets that propel the shuttle into space is constrained by the size of a horses bum. The logic goes something like this: 1. The rocket diameter was constrained by the width of the railway tunnels that the train that delivered the rocket passed through. 2. […]
Live With It
I have a friend who regularly catches a taxi from London to Heathrow and back, twice a week, without fail. He booked a cab with his normal firm, but on-line for the first time, the other night. The web site didn’t work. After processing his booking instead of getting a confirmation he got a broken […]
Strategic Domain of the Black Belt
I was approached the other day by a recruiter for a job. He wanted a “Lean Sigma Master Black Belt” to “lead a Strategic Transformation” in the “Service Domain”. Very interesting I thought, I had a couple of questions: What is a “Lean Sigma Master Black Belt”? What is a “Strategic Transformation”? What is a […]
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