I love the Daily Mail; it always has such inflammatory articles. Today I found one that I agree with whole heartedly. Apparently the London NHS has engaged some management consultants to tell them how to save money. One of the solutions they have come up with is to cut appointment times between GPs and their […]
Excuses, Excuses
Are you frustrated by the lack of resources to do your job properly? Too much to do in too little time? No people, no budget and no systems to help you? If only you could just get the enhancement or extra head that you need everything would be OK, wouldn’t it? The problem is that […]
Sheet Music
My daughter has just started music lessons. She is so keen and enthusiastic it is hard not to like the god awful noise that she makes. I had to go to a classical music shop to buy her a special CD to listen to as part of her studies. As I walked through the shop […]
Just Following Instructions
Bureaucracy is bad; it is hopeless when people just follow the instructions to the letter. They can’t help but mess it up. Think of the last interaction you had with a call centre, chances are it was horrific. Check-lists are great; it is super when people just follow the instructions to the letter. They can’t […]
Talking Rubbish
The local Government Association has released a list of 200 words and phrases which councils should avoid as they are unclear. Included on the list are the following terms and their recommended replacements: Actioned – Do Core message – Main Point Functionality – Use Outcome focused output – Result Potentialities – Chances Transformational – Change […]
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