Most business processes are broken. Think of the last time you bought something, could the supplier have handled it better? If the processes are that obviously flawed making them better should be fairly simple. Still, most process improvement projects fail. There is an equation that explains this: Success = Quality x Acceptance The probability of […]
Don’t Trust Them
I found a fascinating article on Euronews about the state of America’s security agencies. As well as the FBI and the CIA there are 14 other agencies, all of which report through to the “Director of National Intelligence”. Apparently what these 16 agencies don’t know between them isn’t worth knowing. The failings in US counter […]
Who Can You Trust?
An Arab diplomat has had his marriage annulled. The gentleman only met his wife to be a couple of times before the arranged marriage; on each occasion her face was hidden behind a niqab. It is alleged that after the marriage certificate was signed the man tried to give his wife a kiss. It was […]
KISS
I bought a train ticket to London over the internet, it cost me £131.00. I decided to pick it up at the station rather than pay to have it delivered. At 6:15 in the morning I entered my 8 digit code into the machine only to be told that I also needed to insert the […]
Raw Fish
Have you ever visited Yo Suhi? If you haven’t have a look at the video. The restaurant is a marvel in terms of giving customers what they want without any fuss. You take the food that you want off the conveyor belt. The chefs just keep it topped up. If you want service there is […]
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