Dysfunctional situations It is easy to blame other people’s behaviour for poor performance: He is uncooperative She is selfish He is incompetent She is a bully He is power crazed She is rude Poor behaviour causes all sorts of dysfunctional situations. Doesn’t it? The experiment In 1971 Phillipe Zimbardo set up the Stanford prison experiment. […]
Tool Hire
There are lots of tools out there I don’t mean that in a derogatory way. I mean process improvement tools: 5S, control charts, swim lanes… those sort of tools. There are also lots of people who know how to use those tools. It is easy to recruit staff who can bring a toolbox stuffed with approaches […]
One Hundred Bad Ideas
Notable failures Even the most successful people have failures: James Dyson built 5,127 prototypes before he perfected one vacuum cleaner. Mozart wrote over 64 symphonies. How many have you heard? Richard Branson has launched over 400 business ventures, remember Virgin Vodka? Nope, nor do I. Over 30 years Albert Einstein published ~ 345 scientific papers but his major work […]
Thou Shalt Not Delay, Distort or Withhold Information
Systems need information They use that information to control the way they act. In a system of cells (like your body) that information flows along nerves and via hormones. In a system of animals (like a colony of ants) that information flows via pheromones and signals. In a system of people (like your business) it […]
Three Types of Culture
1. Blame culture I am not a big fan of blaming people when things go wrong. There are two reasons why: It is hard to apportion blame correctly. Business is a team sport. With so many players involved failures are rarely the fault of one person. If a goal keeper lets in a goal, was […]
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