In my last post I argued for E.B.M. (evidence based management) as an approach that will help you: Make the best possible decisions As fast as possible At the lowest possible cost Here are some suggestion on how to promote E.B.M. in your own organisation. 1. Change your own mind Management deals with social problems, not mechanical […]
Short-Term Management
The curse of short-termism We focus on the immediate future: The stock market obsesses about interim returns Politicians like to see instant results Managers must hit quarterly targets We rarely look beyond the next 6 months. It is easy to hit a short-term target It doesn’t take too much talent or imagination: If you have to cut […]
The Ultimate Business Constraint
Running a business is tough I used to run my own business. It was hard work. I have the utmost respect for anybody who does it. The constraint on my business wasn’t the lack of good ideas or cash — I have plenty of ideas and I could always find somebody to lend me money. […]
Did Process Improvement Destroy Starbucks?
The Memo I came across a memo from Howard Schultz, the chief executive of Starbucks the other day. Here are the bits that caught my eye — to read the whole thing click here. From: Howard Schultz Sent: Wednesday, February 14, 2007 Subject: The Commoditization of the Starbucks Experience Over the past ten years, in […]
Paying People to Lie
The best way to fill your organisation with liars… Is to set up an incentive scheme. I guarantee at least two deceptions: The first deceit The lying starts with the debate about the target: What service level can you meet? What can you shave off your budget? How much extra can you sell? 10%? 20%? 30%? If someone has a bonus […]
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