This is a Guest Post It is hard finding good solutions to your process issues How do you get those creative juices flowing and think outside of the box? In this article we talk through some creative ways to find answers to your process problems! 1. Play the “why” game! Those of you who have young children will have […]
Rule 7: If the Work is Important Write it Down
I have a file on my laptop It is a rather sad file, it is called “Sunday Night”. I travel for work and on Sunday nights I pack a bag for Monday morning. The file reads a little like this… Sunday Night: Taxi, Train Times, Water Bottle, Hat, Scarf, Gloves, Coat Monday: Shirt, Jacket, Trousers, Belt, […]
Rule 6: Standardise the Work
Heresy! You can’t standardise a service. You can standardise work in manufacturing. A computer is a computer is a computer. They should all look the same, weigh the same, feel the same and work the same. Nobody will disagree that you should standardise computer manufacturing. But that is manufacturing… The service industry is different The logic […]
Rule 5: Understand how the Work Works
It sounds a bit smug doesn’t it? It isn’t enough to study the work, you also need to know how the work works. What does it mean? Let me give you a couple of examples: 1. How do you drive a car? It is one thing to know how to drive; mirror, signal, manoeuvre. That […]
Rule 4: Study the Work
We all get paid for know how Builders know how to build walls Accountants know how to audit books Dentists know how to fill teeth Cooks know how to cook Drivers know how to drive We are all knowledge workers. It is just that for some of us the knowledge is harder to gain than for […]
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