The RAG status We love RAG statuses, Red, Amber, Green: My project is on track :) We are meeting all our SLA’s :) We have some minor resourcing issues :/ Our cost performance is upper quartile :) We manage our businesses with green happy faces. It gives executives a sense of control. And if performance […]
Glory Lasts Forever
I have a problem with motivational speeches I watched “The Replacements” last night. I can’t urge you strongly enough to avoid it. The plot went something like this (and I am not spoiling it, the director did that). Shane Falco (Keanu Reeves) flunks it as an Ohio State University quarterback. A national team “The Washington Sentinels” go […]
How to Improve (At Just About Anything)
There are two ways to improve: 1. The classic way: Do – make an improvement Do – change a process Do – implement some training Do – install a system When you have been through the 4 do’s keep right on doing. 2. The recommended way: Plan – develop an idea or innovation, work out how […]
100% Utilisation Isn’t a Good Idea
Improving Efficiency Your job as a manager is to deliver the best service at the lowest cost. Cost and service are all that ever worries the guys upstairs. Conventional wisdom is that the easiest way to do that is to keep your staff fully occupied. Ensure they are always working as fast as possible without […]
Do You Understand the System?
The pressure is on Your cost base is spiralling upwards, your boss is squealing, and his boss is squealing louder. Unless you get a firm grip of the situation you are going to get lots of “executive help”. You need to do something and do it now. When caught like this it is easy — perhaps […]
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