I have been on a self-help course My boss insisted on it… It was really very good, lots of interesting insights, most of it you know already: If you eat a full fried breakfast expect to feel sluggish all morning Exercise gives you energy Spending more than you earn will leave you broke Sometimes having […]
The “Can’t Fail” Way to Success
Under-promise and over-deliver Adrian Swinscoe writes an interesting post… His bank found fraud on his card and sent him a new one. They told him it would take a working week to get it to him, but then delivered it in 2 days. Banks are not known for their customer service. They usually promise little […]
How to be a Better Manager
I’ve been on a management course I was told that there are only 4 things you need to worry about if you want to be a good manager: Provide a clear direction. Ensure everybody knows where they are supposed to be going. Give people space. Stand back and let them go in the direction you […]
Quantum Mechanics and Customer Service
This is a guest post Quantum mechanics poses an interesting problem. Measuring a system tells us it’s current state, but the act of measurement also changes it. This isn’t just a problem for scientists This problem was going through my mind as I collected my Ford family wagon from it’s trip to my local dealership. It […]
Is Your Platform Really Burning?
You know this already… We respond to change differently. There are lots of different categorisations, but we are usually described in groups a bit like this… Dangerous to know — The gung-ho mob, they will try anything. A bit like my idiot brother. Have a go — Once they see that the coast is clear, they are […]
- « Previous Page
- 1
- …
- 57
- 58
- 59
- 60
- 61
- …
- 162
- Next Page »