A friend of mine works for a large bank. They are busy implementing a system replacement. It is big, £6 million a month big. He was at a “Go / No Go” meeting last month. They had a score card and scored their performance:1. Accounts didn’t balance2. Fraud risks were present3. Management Information wasn’t available4. […]
The Three Levers to Improve Performance
There are three ways you can improve your performance: 1. You can improve the what, what product do you deliver? Could you make it better? 2. You can improve the who, who delivers it for you? Are they engaged and motivated? 3. You can improve the how, how do you do it? Improve the process. […]
The Alternative to Shouting at Your Staff
How do you get people to comply? How do you make sure that they follow the right procedures, stack the shelves in the right order or answer the phone in the right way? Check and Shout. Check they did what you wanted and shout at them if they didn’t. Alternatively you could look at why […]
Mr Motivator
We all know about the carrot and stick, but do they work? Embedded below is a fascinating talk by Dan Pink at the the Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA). Apparently the solution is to work on your “transcendent purpose”. Well worth a ten minute ponder.
Insulting
The world is divided into two types of people. You are either a “Know It All”, been there, seen it, done it. Understand everything and never change anything. I am sure you know one. Alternatively you are an “Ask Hole”, the sort of person who keeps everybody in lessons late because they keep asking stupid […]
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