It sounds a bit smug doesn’t it? It isn’t enough to study the work, you also need to know how the work works. What does it mean? Let me give you a couple of examples: 1. How do you drive a car? It is one thing to know how to drive; mirror, signal, manoeuvre. That […]
Rule 4: Study the Work
We all get paid for know how Builders know how to build walls Accountants know how to audit books Dentists know how to fill teeth Cooks know how to cook Drivers know how to drive We are all knowledge workers. It is just that for some of us the knowledge is harder to gain than for […]
Rule 3: There is Always More Work than People
The rules so far: Prioritise the work Don’t make your customer wait This would be OK but for Rule 3 which states that: There is always more work than people. This rule can be expressed in many ways: You never have enough time There is always more you could do You never have enough money Demand […]
Rule 2: Don’t Make Your Customers Wait
Why leave them waiting? If your customers are phoning you, texting you, mailing you and some have even gone to the lengths of visiting you and are standing there looking at you, then it is a fair bet that they want something. Rule 1 is to prioritise the work, but prioritising it isn’t enough, you can […]
What Gets Measured Gets Done
You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]
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