I didn’t sleep well last night, I tossed and turned, I kept looking at the alarm clock flashing away 11:45, 12:03, 01:42, 02:56, 03:37, 05:23 Blink, Blink, Blink I didn’t get a wink of sleep. Have you been there? The truth of the matter is that each time I woke and looked at the clock […]
What can 19th Century Cholera Teach us about 6 Sigma?
In 1854 there was an outbreak of Cholera in Central London. Dr John Snow had a theory that the disease was water borne and so plotted the deaths on a street map to see if he could prove the case. He showed that the majority of deaths were happening to people who lived near the […]
Let the Train Take the Strain
This morning on the train from Nottingham into London the “train manager” made an announcement: “Due to health and safety reasons we are only allowed to take 2 bicycles on this train, will passengers who want to bring a bicycle on the train please reserve a place holder, as in future they will be refused […]
The Dongle
I am working away for a couple of days. It is easy to do now that the dongle has been invented, that marvellous piece of equipment that links me to the internet and the world. I can communicate with anybody. “Dongles” are so good I have four of them, one for my personal lap top, […]
Investing in Service or Brand?
Vodafone has been named the most valuable British brand in 2010. It spends millions of pounds each year sponsoring events such as London Fashion Weekend…. differentiating itself from its competitors in a commodity market. Do customers care? If you search twitter for “Vodafone” you quickly discover that customers are only worried about two things: The […]
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